Talk to the desk
Questions about how to pace a window, what a 1% fee works out to against your target, or why a pool is behaving strangely. You'll get answers from the people who wrote the pacer, not from a ticket robot that pastes the same paragraph at everyone.
How to reach us
The desk runs remotely and answers in writing, so there's a record of every number we quote you. Email is the fastest route, and a Telegram handle in your message works just as well for the reply.
What we never ask for
- A seed phrase or a private key, under any circumstances
- A transfer to an address quoted over chat or email
- Remote access to your machine or your browser
- Custody of your token or of your liquidity
Anyone who contacts you with one of those requests in our name isn't us. The only address you ever pay is the one the desk shows you on screen, right before you sign.
Before you write
Four things come up in almost every conversation. If one of them is your question, the answer is already here.
How fast do you reply?
Usually inside one business day. If your message carries a contract address or a transaction hash it gets answered faster, because we can look at the chain before we type anything.
Can you tell me what settings to use?
Yes, and it's the question we get most. Send the contract and tell us what you're timing the window around, and we'll come back with a target, a maker count and a duration you can argue with.
Do you support launchpads other than Pons?
Not from this desk. If the token was minted somewhere else on Robinhood Chain, say so and we will point you at the right tool rather than take a run we cannot serve properly.
Something went wrong with a payment
Include the transaction hash from Blockscout and the wallet you paid from. That pair is enough to trace any run from end to end.